Refund Policy

Last updated: August 24, 2023

Thank you for shopping at Thembler.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Thembler.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Thembler, accessible from https://thembler.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

At our company, we believe in the quality of our products, but we also understand that they may not work for everyone all the time. To request a refund, please contact us. When requesting a refund, please note the following conditions:

Eligibility Conditions for Refund:

  1. The purchase must have been made within the previous 7 days.
  2. If you installed the template and found it does not match the description given, you are eligible for a refund.
  3. If you have an issue that cannot be resolved and makes the template unusable, you are eligible for a refund.
  4. If you have difficulty installing the template or operating its basic functions, we will be happy to consider your refund request.
  5. You must have contacted our support team to resolve the issue or explained why the template will not work for you.
  6. If the refund is granted, you agree to deactivate and uninstall the template from your site.
  7. Refunds will only be granted at our discretion.

Ineligibility Conditions for Refund:

  1. If you downloaded a template but changed your mind or no longer want it, you are not eligible for a refund.
  2. If the template does not meet your expectations, you are not eligible for a refund.
  3. Purchases made by mistake are not eligible for a refund.
  4. If you lack the necessary expertise to use the template, you are not eligible for a refund.
  5. If you are entitled to a refund claim but do not provide sufficient information to support it, you will not receive a refund.
  6. If you can no longer access the template because it has been removed and you failed to download and save it, you are not eligible for a refund.

By purchasing a template from our site, you acknowledge and agree to this refund policy. You also relinquish any rights to challenge this policy or take legal action against our company. Additionally, we are not liable for any differences in exchange rates between the time of your purchase and the time of your refund.

Contact Us

If you have any questions you can contact us:

  • By email: support@thembler.com